Refund Policy
Last updated: September 5, 2026
Thank you for using NovelVexa.
This Refund Policy explains how refunds may be requested for purchases made through NovelVexa.
Purchases
NovelVexa offers digital reading content and account-based Gems that may be used to unlock premium novel chapters.
Payments for purchases made through NovelVexa are processed through our payment provider, Paddle, which acts as the Merchant of Record for applicable transactions.
Refund Requests
Refund requests should normally be submitted through Paddle’s customer support or transaction support process.
You may use the payment receipt or transaction information provided after your purchase to request assistance.
NovelVexa may also assist with account or fulfilment issues relating to a purchase.
Digital Content and Gems
Gems are account credits used to unlock premium chapters on NovelVexa.
Where permitted by applicable law, transactions may be non-refundable once the purchased digital benefit has been delivered or used.
This does not limit any mandatory consumer rights that apply to you under the laws of your country or region.
Technical Problems
If you experience a technical problem that prevents you from receiving or using the Gems or premium chapter access that you purchased, please contact NovelVexa so that we can investigate and attempt to resolve the issue.
Where a material technical or product defect cannot reasonably be resolved, a refund may be available in accordance with applicable law and the payment provider’s refund procedures.
Duplicate or Incorrect Charges
If you believe that you were charged more than once for the same purchase, or that the wrong amount was charged, please contact us with your transaction details so that we can investigate.
Refund Processing
Where a refund is approved, the refund will normally be issued through the original payment method used for the transaction.
Processing times may depend on the payment provider, financial institution, and payment method.
Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or replace any non-waivable rights or remedies available to consumers under applicable law.
Where applicable law provides you with greater refund, cancellation, withdrawal, or other consumer rights, those rights will continue to apply.
Contact
For assistance with a NovelVexa purchase or account issue, please contact us through the Contact Us page on NovelVexa.
For payment-related refund requests, Paddle’s buyer support may also be available through the transaction receipt or Paddle’s customer support service.